We are experts at solving issues and queries with energy providers
Trying to resolve these issues can be a never-ending, time consuming nightmare especially if it’s not your daily job.
Until now this service has only been available to our retained customers, but we have seen a surge in demand for exactly this kind of support as energy suppliers are offering bemusing, complex billing and therefore we have decided to offer help to more people.
Introducing our energy queries pay as you go service
We have a full team of qualified and experienced professionals here and ready to go.
We often astonish people with some of the enormous amounts of money that we save for our clients. For people who are not in the industry it can sometimes feel like the figures involved just cannot be true, but they are!
Here are some recent examples:
Building company: Supplier billed past the disconnection date of a Temporary Building Supply meter back in 2015. This resulted in £22,732 being refunded back to the client.
Health and fitness company: Site needed a replacement meter as inherited a HH meter, with high £300 monthly kVa charge when he had 25,000kwh pa usage. We arranged a meter swap and reduction.
Waste company: Needed a Change of Tenancy but didn’t know any details of the previous occupier or supplier. Resolved the issues on this account.
Bodyshop: Supplier was charging the client for the incorrect capacity; this was picked up in validation and resulted in the account being re-billed saving £1220.53.
Pub chain: Change of Tenancy/ backdated contract query, this query was raised by the client back in September 14. ECA liaised with the client and supplier on this and eventually it was resolved with the backdated contract being put in place with a saving of £2189.47 for the client.
ECA Group are market leading, family owned and independent. We are well-known for our transparency and skills in energy buying, managing contracts and billing services for commercial organisations. We exist by saving our clients time and very considerable sums of money on energy purchasing: water, gas and electricity as well as streamlining their operations and keeping them compliant.